Queue Management Solutions In Bahrain
At Marvel we provide organizations with state-of-the art Queue Management Systems. Marvel Queue Management System or “Snappy Queuing System” is a customer flow management system that allows you to organize customers in an efficient and effective way on the basis of smart and intelligent business and environmental based indicators and parameters.
Marvel is an electronic queue system is completely IP based which makes it more scalable and robust than any product available in the market. We have online booking (through website and mobile application) portal that makes it easier for the customers to manage their visit more efficiently and conveniently.
This tool helps business to reduce number of people waiting in their premises.Our self-serve Queue management kiosk takes away the stress of reception managed token number distribution. In order to provide controlled distribution of the token numbers, our system also empowers businesses with our reception managed ticket dispensers that create more responsive and adequate environment for everyone. it also provide tools like Real Time Analytical & Graphical report, Live Dashboards, Alerts and notifications (and much more) to improve staff efficiency and also plays a key role in increased customer satisfaction. Marvel provides both Wired and Wireless queuing system technology which makes it easier & flexible for our clients to manage their infrastructure based on their needs. it is completely IP based which makes relocating devices efficiently, cost effective and seamless.
QMS Software | Features & BENEFITS
- WIRED & WIRELESS Technology with mix and match capability
- Multi-Lingual (English, French, German, Arabic, Tagalog and more…)
- Intelligent Controls for Timings & Load-Sharing
- Attendant’s Login & Logout with Efficiency Control
- Multi-Channel Customer / Patients Flow Control (Auto & Manual Transfer)
- Advance & Intelligent Calling controls (such as Priority Call / Save Next / Auto-Recall, etc.)
- Floor Mount, Wall Mount & Desktop Token Dispensers (with matching interior – as required)
- SMS Facility (Notification to Customers / Notification to Manager / Daily Reporting, etc.)
- Video, Pictures & Text Message Promotions (Digital Signage) on Main Displays
- Periodic and Regular In-House Promotions
- Facility to run Third-Party Advertisements on Main Displays as well as on Tokens (to be used as marketing / revenue-generation tool)
- SMS Facility (Notification to Customers / Call Manager / Daily Reporting, etc.)
- Customized Token Designs (Multi-Lingual – with Text & Graphics capability)
- Auto-Stop Facility (Tokens for each Service / Category will stop printing at a specified time)
- Live Web Reporting with Dashboard
Types Of Products
4K Digital Signage Player
QMS Server with Ticket Dispenser
Ticket Dispenser – Free Standing
Counter Call Unit
Ticket Dispenser – Desktop
Call Unit | Web Based
Counter Display
Digital Signage + Queue Status
MOBILE APPLICATION & ONLINE BOOKING:
Marvel’s Mobile Application is one of the most advance tools available in the queue management solutions that enable customers get in the queue with the convenience of sitting on their comfy couch at home. All you need to do is download our app from “App Store” or “Google Play Store”.
Besides getting in the queue and getting the token numbers, our mobile app has a lot more features For example, this app can also be used to collect the feedback from the customer, make online appointment booking, retrieve booking, find nearest branch and much more. Our online booking makes it easier for the customers to manage their visit more efficiently and conveniently. This tool helps business to reduce number of people waiting in their premises.
Our Online location finder makes it easy for the ADHOC customer to navigate to the nearest branch with less waiting time. With this feature, our Real-time synchronization provides user the information right to the seconds (number of people waiting, estimated waiting time etc.) so that customer can make right decision. Due to the real-time updates, customer gets up to date information for any changes occurs on the business service level. For example, user gets notified if the branch is closed for renovation, change in business hours etc.”
OUTDOOR QUEUE MANAGEMENT SYSTEMS:
Marvel’s is the pioneer in introducing outdoor queue management solutions in the region. This solution has provided many customer a unique way of handling customer inflow in the large open area. This system can be used to manage the following areas:
- Customs pickup area
- Car parking lot
- Courier delivery lot
- Water delivery pickup area and much more…
Web Based Analytical & Graphical Reports
Attendant Activity Logs
Attendant Activity Summary
Attendant Status Counter Wise
Attendant Status Service Wise
Avg. Waiting Time Bar
Counter / Room Wise Report
Counter Flow
Customers Inflow
Token Receipts
ONE YEAR WARRANTY
We provide one year warranty on all our products ensuring smooth running for a longer time.
FREE TRAINING
Marvel QMS offers free training on how to use our advanced QMS corporate communications making it easy to use and understand.
FREE INSTALLATION
Our team provides free installation for QMS products like software confuguration to ensure they fit properly at the venue.
FREE TROUBLESHOOTING
Marvel QMS is at your service for free trouble shooting up to 3 months problems to ensure smooth running for longer period of time.
WIDE RANGE SERVICE
Marvel believes in providing diverse range of products and offer wide range of services among QMS companies in Bahrain.
CLIENT FOCUS
With our professionalism we ensure complete client satisfaction and focus on all the needs of our clients for QMS.
